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I purchased a 2017 KZ Durango 5th wheel from Terry Vaughn in Alvin Texas. I had a factory installed tire go flat and come apart on my 2nd camping trip coming home from Lake Somerville. I had damage to my finder skirt and underneath of RV. I started repairing the RV...
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Company wrote 0 private or public responses to the review from May 21.
Anonymous
Charles Odom

Warn at Alvin Terry Vaughn RV parts department came through with getting me a new fender skirt. I was told the problem was with the contact at KZ. I appreciate Warn working wi...

1.6
#1261206
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Terry Vaughn does not fulfill their warranties. Don't even buy any additional warranties as the manufacture and Terry Vaughn do not warrant them. Per Gary at Terry Vaughn's in Alvin, he told me that the warranty will not cover anything like the AC, the grey and black...
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Company wrote 0 private or public responses to the review from Apr 13.
1.0
#1233052
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Went to the boat show and seen the competitive prices that Terry Vaughn brought to the table and decided to look into to purchasing a travel trailer although we were reluctant to due to a terrible experience we had just previous months with Holiday World. We purchased...
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Company wrote 0 public responses to the review from Jan 13.
5.0
#1168251
Reply to reviews
The sales staff listened to what I wanted and where I would use it the most and found the perfect rig for me. Their service group was awesome to work with and even helped move boxes in the storage for me. They had no problems storing the unit when I had truck issues,...
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Company wrote 0 public responses to the review from Jan 12.
4.6
I liked
  • Sales dept great
  • David - service rep
#1167535
Reply to reviews
Terry Vaughn Rv - Stay far away
Terry Vaughn Rv - Stay far away
Terry Vaughn Rv - Stay far away
Terry Vaughn Rv - Stay far away
Bought a new 2016 Avenger FBI and paid cash for it. Turns out to be a piece of junk. Walls coming loose on the inside, leaks due to (in the Service Managers words) manufacture not caulking and putting the guttering on properly. Stove burner didn't work, heater didn't...
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Company wrote 0 private or public responses to the review from Jul 20, 2017.
1.3
I didn't like
  • Service manager always blames manufacturer
  • Service manager does not tell the whole truth
  • Treatement after paying cash for a 30000 dollar unit
#1077112
Reply to reviews
3/10/17 terry vaughv rv General manager Dustin and service manager Rudy lie to you and totally blow you off.. I have purchased 60.000 worth of rvs.my 2nd rv six days off the lot I have big issues with refridge/lighting/hot water heater. Rudy tells me well have someone...
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Company wrote 0 private or public responses to the review from May 18, 2017.
1.0
I liked
  • Sales dept great
I didn't like
  • General manage and service manager
#1048803
Reply to reviews
On 11/19/2016 We purchased a new 2016 Sport Trek from Terry Vaughn RV. Sales staff was friendly we had no problems with that. We took the RV to EL PASO TX and had some issues. One the electric slide out jammed and would not pull out or pull in properly. It even thew...
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Company wrote 0 public responses to the review from Apr 10, 2017.
3.5
#1032410
Reply to reviews
Thank you for your response but this does confirm for me that Terry vaughn is not about their customers.     Purchasing this camper from you has ended camping for my family.      The inspection or lack of is completely unacceptable.   Microwave inspected.  Well not if...
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Company wrote 0 public responses to the review from Oct 10, 2016.
razmatazz66
razmat***66

Which TV did you go to? Spring or Alvin? You think you've had issues, you should read what I'm currently going through with TV in Spring.

1.0
#934436
Reply to reviews
I bought a 36' Work & Play that hauls my Modified Mustang GT to cross country car shows from a dealership in Alabamba one year ago, with the understanding that any W&P dealership will uphold the factory warranty, no issues. Three months ago I took my rv trailer to the...
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Company wrote 0 public responses to the review from Jun 07, 2016.
Anonymous
Anonymous

I sounds like you should be grateful that they took your camper in for repairs . Most dealerships only service what they sell.

Anonymous
Anonymous

Sir,I would like to apologize for the handling of your repairs. I wish you would have brought it to my attention the first time that you checked on your part so that I could ...

1.0
#861648
Reply to reviews
Terry Vaughn Rv - Terry Vaugh RV Service/Staff
Terry Vaughn Rv - Terry Vaugh RV Service/Staff
Terry Vaughn Rv - Terry Vaugh RV Service/Staff
Terry Vaughn Rv - Terry Vaugh RV Service/Staff
Terry Vaughn Rv - Terry Vaugh RV Service/Staff
I like to give people the benefit of the doubt so I will stick to the facts. Bought 2016 5th Wheel Venom from Terry Vaughn. When I first viewed the unit with Dan in sales I had several questions and wanted specific information in regards to their extended warranty...
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Company wrote 0 private or public responses to the review from Mar 22, 2016.
Anonymous
Anonymous

I waited 8 days for Gary to return my call, before I called him andhad them get him inside so I could talk about the parts he was supposed to have ordered in Jan. 2016. Here ...

tvrvs
tvrvs

Sorry for your frustrations. Our online contact form is experiencing some difficulties lately but I have forwarded this info to the Alvin staff, so they will be contacting yo...

1.5
I liked
  • David - service rep
I didn't like
  • Attitudes and customer service now that they have my money
#814980
Reply to reviews